COVID-19 Update

COVID-19 Policy

This statement will be updated in accordance with the relevant guidelines.

We are happy to declare that our Hotel reopened on the 7th August 2020.These are truly uncertain and unorthodox times for everyone so please rest assured that we have done and are continuing to abide by the relevant Government & Health Authority Guidelines and Policies to ensure you have a wonderful and safe stay at the Lodge.  

*Please note that this page may be updated in line with any new developments on the Pandemic* 
Guest and Staff safety alike are paramount to all our decisions at the Lodge.  We are committed to actively providing our high-quality services to our Guests in the most effective manner.  Some Services have ceased and or/been changed perhaps temporarily so please do bear this in mind when booking the Hotel.
  
I also wish to inform you that we are currently undergoing the Fáilte Ireland Safety Charter which ensure Guests that we have conformed and completed the relevant Infection Prevention Control Measures/Training. 

General information
* Please review relevant information on our Website  www.ballyliffinlodge.com prior to your visit
* Hand Sanitising stations are placed around the Hotel for your convenience
* Social Distancing Guidelines are in place for all throughout the Hotel 
* Contact Hot points are cleaned at regular intervals 
* Certain doors may remain open to avoid unnecessary contact 
* PPE has been provided for Hotel staff who are in close-proximity positions with each other and guests
* Check-in, Guests will be asked to remain behind the relevant markers to ensure social distancing remains 
* Speedy check-in is in place where applicable.  Key cards, pens, card terminals etc. are sanitised regularly
* Guests will also have the option to settle any outstanding balances via email from the comfort of their room
* Contactless payment has been increased to €50 
* Room charging options are available to Guests 
* Breakfast and Meal Bookings must be made in advance 
* We are working in tandem with the Irish Hotel Federation (IHF) and the Health Service Executive (HSE) 
* All aspects of our Business have been addressed in line with the Government Guidelines and as such our Standard Operating Procedures (SOP’S) have been adjusted accordingly 

Accommodation
* To cut down room activity, beds will not be made & bathrooms will not be cleaned unless guests are staying longer than 4 Nights. In such a case new linen will be provided
* Towels will be replaced daily, along with sanitised; tea, coffees, milks, water etc. 
* Cups, saucers, spoons and glasses will all be cleaned and sanitised accordingly 
* Additional toilet paper and tissues will be added where necessary  
* Unnecessary items have been removed throughout the Hotel and guest rooms such as brochures and flyers 

Dining
* Social distancing is adhered to in our various dining areas
* We are operating slightly reduced menus during this time 
* All Tables are sanitised between bookings 
* Table service available through your stay 
* No direct bar access is available, please go through your server 
* We offer disposable paper menus along with sanitized plastic options 
* Breakfast and other dining times must be pre-booked in advance 

Leisure & Spa
* Our Gym is closed until further notice
* We have introduced staggered and pre-booked times for all Spa Treatments and Pool access. Please confirm this before your stay
* Our Sauna, Hot Tub & Steam room are unavailable for the time being
* Additional time has been allocated for cleaning between bookings 
* Our Leisure Facilities are available for Hotel Guests only for now 
* The Changing facilities are now available for guests to use and cleaned accordingly between each staggered guest bookings 
* Current Hotel Leisure Member update - please click here

Weddings & Events
* Please contact sales@ballyliffinlodge.com for more information

We thank you kindly for choosing the 4* Ballyliffin Lodge & Spa for your short break and we wish you all a fabulous time.  Should you have any further queries please get in touch with Reception on: +353 74 93 78200 or info@ballyliffinlodge.com

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