Policies & Procedures
Credit card details are required to book all spa treatments and we recommend that you book in advance to avoid disappointment
We kindly request that cancellations or appointment modifications be made 24 hours in advance for single treatments and 48 hours in advance for multiple treatments. Failure to follow this policy will result in 100% charge to your credit card.
100% cancellation fee applies to all spa treatments for same day cancellation or no show
A minimum spend of €50 in our spa is required before you can avail of our Pool Facilities. Please note you must bring your own towels and are required to wear swim hats. ( these can be purchased at the Leisure Centre for €3)
All prices are quoted in euro and are subject to change. We accept cash, credit card and room charge against payment
We recommend that you arrive 15 minutes before your scheduled appointment to allow for consultation forms to be completed
We would ask that you respect the calm and quiet environment that we have created at the Rock Crystal Spa and request that all mobile phones are switched off during your visit
The management accepts no responsibility for the loss of valuables brought into the Spa
For your comfort Robes and Flip Flops are provided, if not returned to the spa there will be charge on your credit of €30 for the robe and €10 for the slippers.
Complimentary refreshments available
Please bring open toe shoes if you are having pedicure treatments.
For tinting treatments a patch test is needed 24 hours beforehand.
Please notify upon booking if you have high or low blood pressure, allergies, any physical ailments, special needs or if you are pregnant.
Gift vouchers for the Rock Crystal Spa are the ideal gift. Vouchers are available at reception or from the Spa itself or can be bought online here
Vouchers are valid for 12 months from date of issue.